Category Archives: Technology

Do You Have a Data Recovery Plan?

You already know that disasters of varying types can have devastating consequences on businesses. The key to mitigating such occurrences is to have a data recovery strategy plan in place. This means that you have a structured and documented approach detailing how your organization can resume work quickly after an unforeseen disaster. This is an essential tool for your company’s continuity plan and applies to all parts of the organization that is dependent on your IT infrastructure. This data recovery plan will help you resolve any data loss and will allow the recovery of your system’s functionality. This means that you can continue operating your business with minimal disruption. Types of Disasters to consider Potential disasters are plentiful. We’re not just talking about hacking and dataRead Full Article


How Natural Disasters, Breaches, and Hackers Affect Businesses

The success of a business is often attributed to the strong decisions of its management. Yet, that is not the entire story. Often, both failure and success can be determined by how a business deals with situations out of its control. A business may fail because it wasn’t prepared for an unexpected event. Conversely, another business might be able to survive a natural disaster simply because it had a plan in place for such an event. All businesses, whether large or small, have lots of potential threats. If one of these threats happens, it can have devastating consequences. According to ZDNet, the top three threats to society include cyberattacks, natural disasters, and extreme weather. Interestingly, they put cyberattacks on the same level of devastation as extreme weather and natural disasters. It is unfortunately true. The consequences of naturalRead Full Article


Why is Disaster Data Recovery Important for Business?

What does disaster data recovery mean? This term describes the method businesses use to regain access to stored information after a disruptive event. Any event, like a cyberattack, ransomware, a natural disaster, or even something new like the Covid-19 pandemic. When data is lost, businesses can employ a variety of methods for their disaster data recovery plan. How does disaster data recovery work?  Disaster data recovery relies on the data being replicated in an off-site location that has not been affected by the outage. When a server goes down due to a cyberattack, equipment failure, or a natural disaster, businesses can recover their lost data from a backup location. When the data is backed up on the Cloud, businesses can access their data remotely soRead Full Article


Having a Disaster Recovery Plan Is Essential

Every New Orleans business owner knows that having a disaster recovery plan is crucial. Whether it’s a natural disaster such as a hurricane, a hardware failure, or even an attack from a hacker, any of these could permanently disable your business if you aren’t prepared or have a proper backup plan. How robust is yours? Data Security and Having a Disaster Recovery Plan First of all, a data disaster is more common than you might think. Currently, 58% of small and mid-sized businesses are not prepared for data loss. Even worse, 60% of businesses that lose their data will shut down within six months. Something that could have been prevented could potentially wreck your business. It would be silly to have human error or aRead Full Article


Remote Working in Today’s World

This is the final blog post in our series of three on the topic of remote and hybrid working. The start of the Covid-19 crisis seems like it happened a long time ago. But these past 15 months or so have caused the biggest shift in working practices in modern times. Before 2020, few companies were offering their employees work from home options. You’d see the occasional ‘hot desk’ company or the workers who logged onto coffee shop Wi-Fi for a change of scenery. Ultimately, though, remote working wasn’t common practice.   A few stats  COVID-19 changed the way we do business. Social distancing caused us to modify the way we interact. Owners are deciding how things will look in a post-pandemic world. Some business owners seem to have a “trust” issue with employees theyRead Full Article


Solving the Challenges of the Hybrid Workforce

In our last blog, we mentioned how companies have adapted their workflow amid the pandemic to include a hybrid workforce. We now expect that this new hybrid practice, where employees mix home working with office working, is here to stay. To put a figure on it, the Institute of Directors carried out a study, which showed that 74% of companies are going to offer support to employees who work remotely going forward. Of course, this is good news for many but it is also a challenge for those in IT.  When the majority of employees only visit the office a couple of times a week, it becomes important to have a smooth-running IT infrastructure. There are many challenges to overcome, including data security, reduced visibility, and home Wi-Fi connection issues. To work effectively andRead Full Article


Hybrid Workforce: Understanding Nuances and Pitfalls

Since Coronavirus turned things on their head, businesses across the globe have responded well to enforcing remote working. And now, things are on the move again. Businesses are trying to decide how things will look in a post-Covid world. Many workers and businesses don’t see a complete return to office working anytime soon, therefore introducing a hybrid workforce. Recent surveys tell us that over 50% of workers in the U.S. favor a mix of office and home working. Other surveys predict the numbers of remote workers will double before they begin to drop. Pre-pandemic, less than 20% of employees worked at home. Whatever the final number happens to be, businesses need to be flexible to the constant changes.  Present Arrangements  Currently, businesses are dealing with these changes in different ways. Some companiesRead Full Article


The Cloud and Big Data

Cloud infrastructure is one of the fastest-growing forms of online technology. As a result, it is vitally important for you to understand how cloud computing services work and the benefits that it can offer. We’ll take a look at ‘big data’ and how the cloud can enhance big data security solutions.  What is the Cloud?  Cloud solutions are growing at a fast pace. The growth is widespread. You can’t go a day without using, or at least being affected by, cloud services. However, many of us still don’t have a complete understanding of what the cloud is. We just accept that it’s something vague, existing somewhere, and we unknowingly access it.  So, the question remains – what is the cloud? How does it work? What makes it such anRead Full Article


Cloud and Virtual Office

The cloud has become hugely important in our lives. One notable way the cloud is used these days is for virtual (remote) work. This has escalated with the recent Covid-19 lockdowns. Many of us have experienced a disruption in our normal workflow, making virtual working a reality for more of us than ever. The cloud has been pivotal in the success of these remote working plans. As a result of this, you must know how to use the cloud for remote working. Know how to access files stored on the cloud, and how to ensure your cloud use remains safe and secure! Today, we will be covering all of these different points so that your cloud solutions don’t end up making life harder.  What isRead Full Article


Cloud Technology: Its Definition

Although you’ve heard of it, it can be a little overwhelming to understand what is meant by cloud technology. Cloud architecture offers a huge number of solutions, and cloud technology’s rapid development has ensured that it is a field with huge potential. However, many people are not aware of what it is.  As such, our team of IT consultants is on hand to help you understand what the cloud is. In this blog, we’ll tell you how people and companies are using it to enhance modern data management systems.  What is the Cloud?  Cloud technology and solutions are rapidly developing in our modern world. As such, you must understand what cloud infrastructure is and how the modern business world uses this architecture.  When it comes toRead Full Article


Cloud Security

When it comes to working remotely, making use of the most up-to-date and high-quality cloud infrastructure and cloud computing services is very important. Cloud computing offers a number of options for business profitability, and a huge improvement for the ability to work remotely. However, you must have the right cybersecurity protocols and software in place to keep your network secure from hackers. Let’s take a look at some of the cloud security measures you should be aware of. What is SASE? First of all, you must know what the SASE cybersecurity software is. SASE is short for “secure access service edge”. It serves to help enhance business computer security when using cloud technology. By implementing SASE for your office network, you can safely access enhancedRead Full Article


Is Cloud Computing Right for You?

Everyone is talking about cloud computing these days and for good reason. The cloud has revolutionized how computing power is generated and consumed. Cloud refers to software and services that run on the Internet, instead of locally on your computer. When tech companies say your data is backed up “in the cloud,” it has nothing to do with those white fluffy things in the sky. Your data isn’t actually up in the cosmos or floating around in space. It has a terrestrial home. It’s stored someplace – lots of places, actually – and a network of servers find what you need, when you need it, and deliver it. Cloud computing, if done properly, can make your business much more efficient. However, a cloud solution isRead Full Article


Computing in the Cloud

Keeping your business network safe and secure is essential. Virtual offices and cloud services can be smart ways to keep your data safe. However, many people do not understand the benefits that investing in virtual offices can have. Today we will be looking at what confidential computing is and how investing in the right computing strategies – with help from your managed service provider – can help your business network achieve safe cybersecurity thanks to cloud solutions. Why Confidential Cloud Computing is So Important When it comes to protecting your business network from hackers, you must have the right cybersecurity software in place. Information technology is an integral part of our lives these days. Still, a few businesses operate without some influence from IT serviceRead Full Article


Touchless Business: A New Era

The COVID-19 pandemic has affected individuals and businesses across the globe in a manner that rings with permanence. Many businesses that were previously successful are now left baffled as to how they should adjust their business models. To work effectively in this new age of touchless business, we need to adopt to new systems and organizational methods.  How do I even begin to mobilize my business in light of current restrictions? The top priority for businesses that haven’t done so already is to establish an online presence. And they should get online fast! Establishing an efficient online storefront is the first step to attracting customers who shifted to shopping online during this pandemic. If a website is already part of your business model, then some tech solutions may be needed to handle more sales. Make your website functional enough to be a solidifiedRead Full Article


Automating Business Processes – How Can You Be Better?

If last year taught us anything, it was that small to medium businesses need to adapt with the times if they want to stay open. Social distancing and crowd restrictions drove all of us to figure out ways to retain our clientele without dealing with them face-to-face. Online business transactions, telecommuting, and third-party suppliers became the norm. In this new ecosystem, how can we automate business processes and stay ahead of our competitors?  Future growth trends point to business automation in every department, contactless deliveries and transactions, and more remote employees and supply chains. To stay competitive, these are the directions we need to focus on.  The good news is that the future is here! Many large businesses are already fully automated, and their innovations are easilyRead Full Article


Is It Time for a Server Upgrade?

While many of us may not physically see our servers as often as we see our personal terminals, we interact with them directly or indirectly daily. Within your office network, the server is the heartbeat of the entire system. Since we rely on them without directly interacting with them we tend to forget that they’re there. However, just like with any other type of computer, servers can expire and need replacing from time to time. Have you checked your servers lately? It may be time to upgrade them. Section 179 Deductions For those who read our blog last week, you’ll recall that our topic was Section 179 tax deductions. As a quick recap, this is a section of the tax code that not only allowsRead Full Article


Why the Break-fix Model Doesn’t Work

So, you may be wondering why the break-fix model doesn’t work. Grandpa always said, if it ain’t broke, don’t fix it. While we love Grandpa, that truism isn’t always true. Just like the customer is always right and other similar expressions, simply because people have been saying something forever doesn’t make it correct. Still wondering why the break-fix model doesn’t work? Break-fix fails: waiting to take action when something breaks before you fix it can end up being costly and disastrous in the long run. Where do we find the balance between upgrading routinely and only replacing when you have no choice? Also, what does this have to do with this series’ theme of hiring an IT tech? Break-fix Model: Let’s Break the Cycle When a company grows andRead Full Article


IT Professional Job Description – What do they really do?

So, you’re working on drafting an IT professional job description. This series covers the most important factors to consider before you hire an in-house IT tech or team. Our last article reviewed the hidden costs of hiring an IT Professional. Now, we’re talking about what IT actually does besides ask if you turned your computer off and back on again. Depending on the size of your organization, work in IT can be complicated and time-consuming. Let’s go over the major job responsibilities of IT professionals beyond tech support and equipment maintenance. Vendor Management Outside organizations most often provide your Internet, copy machine, phone system, and computer equipment. When they break, need maintenance, or require warranty replacement, the IT professional interacts with the vendor. Oftentimes, they’re responsible for communicatingRead Full Article


Beyond a Basic Disaster Recovery Plan

You’ve invested in a disaster recovery plan and now sleep more soundly at night, but the hardware itself is really only part of the solution. You want to ensure your technology provider does preventative maintenance, periodic testing, multi-location storage, and staff training. Having these things in place will help avoid downtime if the worst happens. Preventative Maintenance In addition to the hardware itself, a solid disaster recovery solution also has its own backup including generators, backup batteries, cooling systems, fire detection, suppression systems, and redundant cloud storage. You can’t necessarily head to your provider’s office to see for yourself, but you can read the fine print on your contracts as well as have meaningful conversations with potential providers. Periodic Testing Consistently ensuring everything is runningRead Full Article


Why do we still worry about Work from Home policies?

If you have been in the workplace for a few decades, you may remember that the idea of telecommuting began to appear in the late 90’s as internet access from home began to become more common. Telecommuting was often poorly received, as it carried the onus of being a “trick” to avoid working a full eight hours. Then, with the arrival of residential broadband access a decade or so ago, successfully conducting a large majority of your work tasks in real-time, from home, became very realistic for a large swath of office workers. And now, months into a pandemic, many of us are still telecommuting. So, then why do we still worry about work from home policies? Here are some of the concerns that businessRead Full Article


5 Bad Technology Habits

Now more than every, you are probably practically attached to one device or another. Bad online habits can leave you swimming in malware, hackers, and leaked data – none of which is fun or pleasant. But on the other hand, bad technology habits can leave you in bodily pain, unproductive, and desperate for more time – none of which is easy to come back from. Here are a few bad technology habits to be on the lookout for. Do you check social media every 60 seconds? I get it. There is so much going on these days. The urge to read about the latest news and scandals is real. Or you may just want a break from everything and just want to look at picturesRead Full Article


A Work From Home Policy Can Help Your Business

In the last several years, the concept of creating a work from home policy has become increasingly more popular. Though some still remain skeptical, it has been gaining in popularity and become more widely accepted among management circles. That said, the current pandemic essentially set the debate entirely aside, at least for the time being, because work from home (WFH) became the only choice between working and shutting down. Aside from mandatory quarantines, why have organizations been adopting WFH policies? There are several factors that are motivating companies to select WFH. Employee satisfaction: Many, but not all, employees like the freedom to work from home at least part of the time. Offering WFH opportunities can increase levels of employee satisfaction. This ties in to theRead Full Article


Who Makes Your IT Decisions?

Do you feel qualified to make the IT decisions for your business? We’ll use medical offices as our example in this blog, but in reality, this information is important to all small businesses. It’s easy to substitute engineering firm, accountant, attorney, and many other professions, really anyone who does not have a background in technology. As we’ve discussed in our last blog, now is the time to upgrade your technology so that you’ll be ahead of the game when businesses pick up. Let’s assume that everything we’ve said about upgrading your technology resonated with you, and you agree 100% — now what? Well, decisions have to be made. What kind of hardware will you be using? What about the software? When do you plan toRead Full Article


The Importance of Business Continuity

The world is battling a crippling crisis today. The global economy is in peril and businesses have taken radical measures to mitigate the adverse impacts of economic decline. Companies have had to leverage the technology at their disposal to allow their employees to work remotely in order to attempt to achieve business continuity. Although technology has made remote work feasible, the unexpected magnitude of the situation has caught most small and midsize businesses off guard. One of the challenges most companies face right now is ensuring business continuity with minimal loss of productivity of their remote workforce. While this unprecedented crisis has certainly transformed the way businesses around the world operate, it has also provided companies with an opportunity to reinforce their IT infrastructure toRead Full Article


10 Things to Do Before Business Picks Back Up

While businesses are opening back up and we are starting to see a slow uptick in activity, now is the time to take the opportunity to do those things that you never have time to do. Here are ten things that you should do now for your business so that you’re ready to excel when this crisis is over. 1. Maximize your security protocols. New security threats pop up every day. Especially amidst COVID-19, hackers developed phishing attempts to prey on peoples’ thirst for news surrounding the virus, PPP grants, stimulus checks, and plenty else. What happens when a hacker gains personal information from one of these attempts? Often, the value isn’t in the initial data theft or financial potential therein. Hackers really don’t careRead Full Article


Working from Home: Some Considerations

In the last several years, the concept of working from home (WFH) has become increasingly more popular. Though some still remain skeptical, it has been gaining in popularity and become more widely accepted among management circles. That said, the current pandemic essentially set the debate entirely aside, at least for the time being, because WFH became the only choice between working and shutting down. Aside from mandatory quarantines, why have organizations been adopting working from home policies? There are several factors that are motivating companies to select working from home. Employee satisfaction: Many, but not all, employees like the freedom to work from home at least part of the time. Offering WFH opportunities can increase levels of employee satisfaction. This ties in to the increasingRead Full Article


Four Tips for Getting Back to Work during this In-Between

We’ve reached an in-between status of this quarantine as many are eager to get back to work. Businesses are starting to open back up (with restrictions), but a lot of employees are finding themselves in an awkward spot between working in the office and remaining at home. Doctors are utilizing video and teleconference appointments but are holding office hours to see patients and perform “elective” surgeries. Companies are requesting that their employees work from home, if possible, but they’re relaxing requirements for coming back into the office. Other organizations are welcoming people back from teleworker status to full in-office expectations. With “in-between” operations, we’ve helped our clients through a few technology hiccups and wanted to help you avoid them too. Here are the top fiveRead Full Article


5 Ways to Adapt to Social Distancing at Work

You’ve probably grown tired of hearing the words “adjusting to the new normal” during this time of social distancing. Unfortunately, though, there’s really no other way to say it. This pandemic has permanently changed our work environment, whether you’re already back in the office or remain in quarantine for several more weeks. We must create a new normal for how we work, manage network security, and maintain productivity across a more widespread team. For example, a client earlier this week asked with their employees working from home, how are they supposed to ensure HIPAA compliance? What if someone innocently leaves the computer screen open, or takes a note with a patient’s name and walks away from the notebook? Here’s how we recommend redefining work parametersRead Full Article


Tips for Successfully Working from Home

COVID-19 has forced event cancellations, school closures, and a consideration for remote work where possible. As more companies are sending their employees to work from home, we compiled this list of tips to be successful away from the office. If your employer still has not made the transition, and yours is work that you can do from home, we refer you to two of our recent blogs regarding making and implementing that decision. 1. Reliable Internet: Nothing is more frustrating than having spotty Internet, especially when you’re trying to work on a big project through a remote access connection to your work computer. Most Internet packages available today will be fine. However, you might need to curb ancillary access of the Internet, like streaming andRead Full Article


Telecommuting Basics

The sudden rise of COVID-19 has likely required you to implement work from home policies, also frequently referred to as telecommuting or working remotely. Two weeks ago we offered some preliminary tips for business owners concerned with COVID-19 and the impact on their business. This is our follow up. There are a lot of excellent reasons to adopt telecommuting policies beyond a quick reaction to this pandemic, especially for those of us who are impacted by hurricanes. Research has shown that the ability to telecommute improves employee satisfaction. In an era of tight employment, the opportunity to telecommute can be the benefit that keeps present employees and attracts new ones. Beyond that, contrary to fears of some managers, the ability to telecommute for at leastRead Full Article