Inquiring SMBs Want to Know… What’s the Difference Between a Help Desk and NOC?

    Inquiring SMBs Want to Know… What’s the Difference Between a Help Desk and NOC?   It’s no secret that any growing small-to-medium sized business must monitor and manage its business technology in the most cost-efficient way. The tricky part is figuring out how to do this without sacrificing the overall experience of the end-user. End-users can be clients and customers or employees. Both rely on the efficiency of a firm’s network, servers, and applications, and the availability of the company’s data center.   Thanks to the evolution of managed services, it’s actually possible these days to reduce costs, which strengthens IT support and infrastructure. It’s just a matter optimally integrating all available resources.   It’s a Staffing Conundrum for Most SMBs   MostRead Full Article

IT Managed Service for SMBs

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 Understanding Managed IT Services and How They Benefit SMBs   No doubt you’ve heard, or you’ve at least read about, the benefits of managed services as it relates to maintaining your technology. Managed services refer to clearly defined outsourced IT services delivered to you at predictable costs. You know the exact IT services you’ll be getting and what you’ll pay for them. There is no surprise sky-high bill for services rendered.    How Managed Service Providers Work   Managed service providers (MSPs) use remote monitoring and management tools to keep an eye on the performance and overall health of the IT infrastructure that powers your business operations. Your MSP should provide 24/7 remote monitoring, which will alert them to any issue with your servers, devices, hardwareRead Full Article

Managed IT Services for Your Business

We understand that business owners aren’t always sure that managed IT services are right for their business. So, they rely on calling their “computer guy” only when things go wrong. We’ve provided some questions to consider so that you can better understand why managed IT services provide a much more stable and secure computer network for businesses of all sizes. Plainly put, you can save money and still get top level IT services from a managed services provider such as Rent-A-Nerd, Inc.    Is my business large enough to even consider managed services?   The truth is, any company, regardless of its size or the number of people employed, will run more efficiently if its technology is monitored, maintained, and managed properly. These are facets ofRead Full Article

Breaking News: Downtime Kills Small Businesses

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Downtime is bad news for any business whether big or small. A recent two-hour New York Times’ downtime occurrence sent Twitter ablaze and their stock price plummeting. Google going down for one to five hours resulted in lost revenue up to $500,000 and decreased overall web traffic by 40%. While the hourly cost of downtime for a small-to-medium sized business won’t be nearly as large as that astronomical Google figure, downtime is often more detrimental to smaller companies. Smaller enterprises are more susceptible to downtime and are neither large nor profitable enough to sustain its short and long-term effects. Downtime Leads to Unhappy/Unproductive Employees   Even the happiest of employees become dissatisfied when they can’t perform basic day-to-day job functions or properly service customers or clients. While someRead Full Article

Business Continuity: What Every Business Owner Should Know

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Technology is full of difficult jargon. To further complicate things, certain terms are often used in a different context between one publication or service provider and the next. An example of this is the usage of backup, disaster recovery, and business continuity. These terms are commonly used interchangeably, often resulting in confusion. In an effort to alleviate some of this confusion, let’s describe each physical process. You will see an overlay among all three, although they are each different processes. Backup – In IT lingo, the most basic description of backup is the process by which your data, as in files or programs, is copied from its original location to another. The purpose of this is to ensure that the original files or programs are retrievableRead Full Article

Business Continuity for SMBs

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 8 Cold Hard Truths for SMBs Not Worried About Disaster Recovery and Business Continuity   The foundation of any successful business continuity solution is the ability to retrieve data from any point in time from anywhere. When the topic of data recovery and business continuity comes up, many decision makers at smaller businesses and organizations think that they cannot afford to put enterprise-level protections into place.   Further, so many people think bad things only happen to other people. Just because we hear about a fatal car accident on the morning news, doesn’t mean we fixate on that news when we ourselves get into a car and drive to work. So no matter how many times the owner or executive of a small to midsize businessRead Full Article

Data Loss Tech Tips

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Small business owners are often worried about data loss. Rightly so, because data loss has the potential to wipe out a business. We have identified the most common forms of data loss so you can see how they fit into your business and assess the risks related to each of these pitfalls.   1. Human Error – Human error – by way of unintentional data deletion, modification, and overwrites – has become much more prevalent in recent years. Much of this is the result of improperly managed virtualization technology. While virtualization and cloud computing have enabled improved business continuity planning for many businesses and organizations, humans must still instruct this technology how to perform. The complexity of these systems often presents a learning curve that canRead Full Article

The Benefits of an IT Managed Service Provider

Managed Service Providers (MSPs)  are often recommended as a cost effective IT solution for small and mid-sized businesses. For a minimal monthly fee, MSPs provide a reasonably priced solution to the complex technology pains needs of businesses. Here’s a look at the various benefits an MSP can offer your business: Freed-Up Resources and a Renewed Emphasis on Core Business – Both business owners and internal IT staff would much rather focus on revenue enhancing tasks like product development or the creation of cutting-edge applications/services. This is one reason routine monitoring and maintenance tasks are often neglected by an internal IT person or team, which always proves to be detrimental much later. Often perceived as a “threat” to an internal IT person or staff, MSPs can insteadRead Full Article

Business Continuity Versus Traditional Backup

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Do you know the difference between business continuity and traditional forms of data backup? How important is it to you that your business does not lose valuable downtime and is able to be back up and running as soon as possible? If this is vital to you, then you should have a very solid business continuity plan in place. In the meantime, here are some tips to help you improve your backup plan as you phase to a more solid business continuity plan. Think Quicker Recovery Time, Not Quicker Backup – While incremental backups are much faster than executing a full backup, they also prolong recovery time. In the event of data loss, a full restore will require loading the most recent full backup and then eachRead Full Article

Your Business Website

Your website represents your business and so building and maintaining it needs to be of primary concern to you as a business owner. We often find business owners struggling with their websites, saying things like: “My website looks great, but I am not able to convert” or “I invested so much into creating my website, but I don’t get many hits.” These things are very common pains faced by businesses, especially small and mid-sized business. If you aren’t sure where to start your site improvement project, this post will get you rolling in the right direction with seven key areas you need to pay attention to when it comes to your website.   1. Content – Make sure your website has a significant amount of contentRead Full Article

The Benefits of a Managed Service Provider

The benefits of partnering with a managed service provider (MSP), such as Rent-A-Nerd, Inc., are significant. The bottom line is that it is a cost-effective way to ensure that all of your business’s IT needs are met and kept up-to-date. Experienced MSPs have access to the newest tools that reduce costs by automating many routine in-house labor intensive processes. Break-fix is labor intensive (and a very outdated model), and labor is one of the most expensive operating costs within your IT infrastructure. The new innovative tools that can be provided by MSPs generate real productivity increases and mitigate the risk of network failure, downtime, and data loss from human error and disasters.   MSPs deliver a trusted foundation for your team and your clients. SomeRead Full Article

Cybersecurity: Is your Business Safe from Virtual Threats?

Did you know that 50% of small business owners think their businesses are too small to be targeted by the thieves of the virtual world? Thus, they do not believe that cybersecurity is a business concern. Contrary to popular belief, 72% of hacker attacks happen to smaller firms – firms with fewer than 100 employees! So how prepared is your SMB? Here’s a checklist to help you find out how vulnerable you are to these attacks.   1. Do you have Antivirus protection? An antivirus software program can help protect you from threats that originate from emails such as malware and virus attacks. However, the most striking fact is that 61% of small businesses don’t install any antivirus software. If you are one of them,Read Full Article

Is That Email a Phishing Scheme?

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Research has revealed that over half of all users end up opening fraudulent emails and often even fall for them. Phishing is done with the aim of gathering personal information about you, generally related to your finances (or your business and its finances). The most common reason for the large number of people falling for fraudulent emails is that the phishing attempts are often so well-disguised that they escape the eyes of a busy email reader. Here are a few tips that help you identify whether that email really came from your bank or is another attempt at defrauding you via a phishing email. 1. They are asking for personal information – Remember, no bank or financial institution asks you to share your key personalRead Full Article

The Cost of IT Downtime on Your Business

Many small and mid-sized business owners think IT downtime only cost them a few productive hours, but there’s a lot more at stake when your systems go down. Customer satisfaction and loss of brand integrity are just two of the key losses apart from more evident costs, such as lost productivity and what often adds up to a high tally of lost profits from sales, billable hours, and/or however else your business earns an income.  Here’s a few other ways downtime can hurt your business: 1. Customer Loss – Today’s buyer lacks patience; they are used to getting everything at the click of a mouse, at the tap of a finger. Suppose they are looking for the kind of products/services that you offer and your siteRead Full Article

Has Your Website Been Optimized for Mobile Users?

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Did you know that this year there will be more mobile web surfers than stationary ones? That means more prospects are accessing your business website more through their smart phones, tablets or other mobile devices than with a laptop or PC. If you thought you had time to make the switch this year, you may want to reconsider in light of new research. A recent study revealed that around 40% of prospects move on to a competitor if they have a poor mobile experience. How prepared is your business for this change? Well, if you are just starting out, the following checklist will help you optimize your business website for these users:   1. Make sure your mobile site is different from your regular businessRead Full Article

Five Ways Your Business Can Improve Its Search Engine Rankings through SEO

In an age where most business happens online, not showing up in Google search results can really hurt you. While there’s no real shortcut to showing up consistently on web searches, there are a few quick fixes to get your site to show up on your potential customer’s search results. In other words, improve your rankings through Search Engine Optimization or SEO, for short. 1. HTML tags – Important HTML tags include the title tag, meta description and meta keywords. Make sure each page of your website has appropriate HTML tags. The title tag of each page should be unique and relevant to that particular page.   2. Alternative text images – Ensure that most of the images on your website have alternative text tags. Alt tagsRead Full Article

Five Things You Should Do Right Now to Preserve Your Network and Systems

What are you doing to protect one of your most valuable assets — your computer network and its systems? Here are five things you should start doing right now: 1. Back Up Files Every Day – As catastrophic as data loss is, the number of businesses that still are not backing up their computer network is unbelievable. According to the Symantec Small to Medium Size Businesses (SMB) data, only 23% of small to mid-sized businesses (SMBs) are backing up their data on a daily basis and fewer than 50% are backing up data weekly. Any number of events can result in data loss, so the importance of frequently backing up your computer network cannot be overstated. 2. Ensure Backup Procedures Are Checked Regularly – Many times businessRead Full Article

Data Loss Can Cause Your Law Firm to Shut Down

Small and medium sized businesses (MSPs), including law firms, rely more than ever on IT systems to efficiently run their business, support customers, and optimize productivity. These systems house sensitive digital data ranging from employee and customer information, to internal emails, documents, financial records, sales orders, and transaction histories. This is in addition to applications and programs critical to daily business functions and customer service. Preventing data loss is therefore an incredibly important function that your tech firm must be able to provide. While corporate-level data losses and insider theft, when they happen to Fortune 500 companies, are well publicized, many smaller businesses have also become casualties of data loss and theft. Following a significant data loss, it is estimated that a small-to-medium sized businessRead Full Article

Can You Really Afford Not to Have a Backup Plan?

 According to Symantec SMB, 50% of SMBs (small and medium businesses) admit to having no backup and disaster recovery plan in place. 41% of those surveyed confessed that they had never even given much thought to implementing a disaster recovery or business continuity plan. If you are one of them, then you really need to think about whether you can afford the status quo. Answering these questions will help you decide if you can really not afford to have a backup plan: 1. How often is employee productivity and customer accessibility or service stalled each day from a downed network or system?   2. How much downtime can your business truly afford and what kind of backup or recovery solutions are in effect when systemsRead Full Article

Computer Network Management and Maintenance

Rent-A-Nerd, Inc.’s co-owners, Charlotte and Darrin Piotrowski, published an article, “Don’t Wait Until It’s Broken,” in the September 2015 issue of Biz New Orleans (and also included in email blast and the Biz New Orleans online issue). In it, they discussed the many reasons why every business should have a computer network management and maintenance contract with a local IT firm, rather than simply calling their computer repair company every time something breaks or isn’t working properly. Here’s the link to the full article. Below is the top ten list of reasons, taken from the article, for contracting with Rent-A-Nerd, Inc. for your business’s computer network management and maintenance. Top 10 benefits of network/computer management and maintenance: 1 – You can truly think of your IT serviceRead Full Article

Prepare Your Business in Case of Disaster

You probably have a plan for your home in the case of a disaster, but what about your business? According to the Insurance Information Institute, as many as 40% of businesses fail after a disaster. There are a number of things that you can do in order to prepare your business in case of disaster (man-made or natural). And, since we are in the midst of hurricane season, now is as good a time as any to do so! You should begin by assessing what types of disasters are most likely to occur to your specific business. This can include fire, flooding, a hurricane, and even criminal activity, depending upon your location, type of business, and other factors. You should select point people who are trained toRead Full Article

Rent-A-Nerd, Inc. Ribbon Cutting

Rent-A-Nerd, Inc. is pleased to announce its upcoming ribbon cutting event to be held on Wednesday, October 5th at 10:00 a.m. at our new office, located at 2200 Tulane Avenue, Suite 302. We welcome local dignitaries, clients, media, friends, and the general public to attend, though ask that you R.s.v.p. to charlotte@rent-a-nerd.net. We are absolutely thrilled to have moved close to downtown, although that comes with mixed emotions, since Rent-A-Nerd, Inc. was founded and located in Old Metairie since its inception in 1997. Click here to read Darrin’s brief story of founding Rent-A-Nerd, Inc. Following the brief ceremony, guests will enjoy light refreshments and tours of our office and the rooftop garden of our new home in the high-tech and environmentally-friendly Campus Federal building. TheRead Full Article

Computer Recycle in NOLA

Rent-A-Nerd, Inc. has always been happy to accept our customers’ old computers–the picture above is of our former computer graveyard. After removing their memory, we’d send them off to be recycled, give them to students for projects, and recently we donated some to members of the Krewe du Who (they removed some really spectacular parts to use on their Dr. Who-themed contraptions). However, now that we’ve moved to our fabulous new space on the corner of Tulane Avenue and Galvez, we are no longer able to sustain this computer graveyard. Therefore, we have provided this list of computer recycle places in NOLA. The Department of Sanitation 2829 Elysian Fields Avenue New Orleans, LA 70122 Offers monthly recycling drop-off at the Recycling Drop-Off Center at 2829Read Full Article

Meet the Nerds: Chien Nguyen, Network Technician

Rent-A-Nerd, Inc. is excited to introduce our newest Nerd, Chien Nguyen, to the team. Chien is a Network Technician, which means that he specializes in trouble shooting issues and setting up business networks. Of course he doesn’t always work, so we thought you’d like to get to know him a little better. After all, he may be at your office or home sometime in the near future! Here are Chien’s responses to our “fun facts” questions: What’s your favorite local restaurant:  I might be biased because the owner and I go way back; Kin on Washington Ave. is an AWESOME restaurant. Star Wars or Star Trek: Star Wars [Editor’s note: This is good since Darrin and Charlotte are Sith Lords.] What’s your favorite Mardi Gras Krewe: Krewe du Who of the Intergalactic KreweRead Full Article

CityBusiness Women of the Year Luncheon

I was incredibly honored to be selected as one of the New Orleans CityBusiness Women of the Year for the Class of 2015, and I was in very good company. Others chosen for this honor included doctors, attorneys, business leaders, and philanthropists, as well as the Woman of the Year, Clem Goldberger, Senior Specialist for Development, Communications, and External Affairs for the National World War II Museum. Her acceptance speech at the November 12th luncheon was deeply moving and her list of accomplishments seemed unending. The luncheon was a celebration of the wonderful diversity of successful women working and volunteering in Greater New Orleans.  As each honoree was named, their stories seemed to grow increasingly impressive. At one point, I told Darrin (Rent-A-Nerd’s founder and CEO,Read Full Article

CityBusiness Best Places to Work

Rent-A-Nerd, Inc. is incredibly pleased to have been selected one of the 2015 CityBusiness Best Places to Work. Darrin, my husband and Rent-A-Nerd’s founder, and I are humbled by this honor and truly credit our talented and dedicated staff, as they represent our company with professionalism at all times. It is therefore a pleasure to create as congenial a work environment as possible. We are one of only fifteen small businesses to be honored this year. According to New Orleans CityBusiness, Honorees are chosen based on a questionnaire of benefits offered, including average salary, health care, paid time off and employee programs, coupled with an online survey of employees. Although we are a small, locally-owned business, we strive to provide our employees with the benefitsRead Full Article

Samsung Galaxy Tab S2 is AMAZING

Disclaimer: I am not a techie and I don’t get overly excited when new devices come out. But I’m married to a techie and he does. We rotate through a lot of smartphones, tablets, and computers so that we can offer the best advice to our customers, and so I end up with hand-me-downs frequently. However, when Darrin told me about the Samsung Galaxy Tab S2, well, I didn’t want to wait until he had moved on to the next great device; I wanted it as soon as possible! I won’t bore you with all of the specs, though they can be found on this link. For me, the most important qualities are these: It’s a Samsung, which means the screen is gorgeous, with brightRead Full Article

CityBusiness honors Charlotte Piotrowski as a 2015 Women of the Year

Rent-A-Nerd, Inc. is very pleased that our co-owner and Director of Marketing and Community Outreach has been selected by New Orleans CityBusiness as one of the Women of the Year honorees. Charlotte was selected based on her professional and community achievements. Per CityBusiness: Fifty honorees for the 2015 class of CityBusiness “Women of the Year” have been chosen, and they will be the guests of honor at an event highlighting their professional and community achievements. The 17th annual “Women of the Year” will be recognized at a noon Nov. 12 luncheon at the Hyatt Regency, when an overall Woman of the Year will be announced. A special insert spotlighting all “Women of the Year” honorees will run in the Nov. 27 issue of CityBusiness. SeatingRead Full Article

Windows 10 Upgrade

Windows 10 was globally launched on July 29, 2015 and consumers with Windows 7, 8, and 8.1 starting to receive free upgrade notifications. These free upgrades will be available only within the first year of the Windows 10 release. But many are asking whether they should upgrade or not. Here are a few things to consider before upgrading to Windows 10. First, the pros. Windows 10 fixes so many of the issues with Windows 8 that people have been griping about. The start button (it’s actually a “start menu” but we all just really care about having our start button back on the bottom left of our screen) has finally returned! That’s probably the number one complaint with the prior version, so the most popularRead Full Article

Business Tips to Start off the “School Year”

Students are back in school, looking forward to a new year, fresh uniforms, probably a new lunchbox, even some nice new school supplies. Now is also a great time to give your office that sort of fresh start and we’re here to offer you some business tips so that you can do just that. Take a walk around your own personal work space and then venture out into your entire business’s space. As you’re looking around, make a list of those areas that are problematic and those that are working well. What are the differences between these two lists? It’s just as important to focus on what is working, since you can learn from success and apply the same concepts to your deficiencies. Below is a listRead Full Article